tri88 Privacy Policy

Overview

tri88 ("we", "our", "the Platform", "the Operator") operates the online betting platform accessible at https://tri88.bio. This Privacy Policy applies to all personal data processed in connection with your use of that platform, including registration, account management, deposits, withdrawals, game activity, bonus participation, and customer support interactions.

By registering an account on the tri88 Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the processing of your personal data as described herein. If you do not agree with this Policy, you must not register for or continue to use the tri88 Platform.

This Policy is incorporated by reference into the tri88 Terms & Conditions. In the event of any conflict between this Policy and the Terms & Conditions on a data-related matter, this Privacy Policy takes precedence.

Definitions

The following definitions apply throughout this Privacy Policy:

Data We Collect

tri88 collects the following categories of personal data from Members and Platform visitors:

We collect only the minimum data necessary for the stated purposes. We do not collect sensitive data categories (such as racial or ethnic origin, political opinions, religious beliefs, or health data) unless specifically required by applicable law or regulatory obligation and only with your explicit consent where required.

How We Collect Your Data

tri88 collects personal data through the following means:

• Direct Submission: Information you provide when registering an account, completing KYC, submitting deposit or withdrawal requests, contacting support, or responding to promotions.
• Automated Technical Collection: Data gathered automatically when you access and interact with the Platform, including IP address logging, session cookies, and browser fingerprinting for fraud-prevention purposes.
• Payment Processors: Confirmation data returned by our payment processor partners when a deposit or withdrawal is executed via a linked Indonesian bank account or e-wallet.
• KYC Verification Providers: Identity and address confirmation data returned by our third-party KYC and AML screening partners following document verification.
• Game Studio Partners: Game-round data (bet amounts, outcomes, RTP records) returned by licensed studios including Pragmatic Play, Evolution Gaming, Microgaming, Pocket Games Soft, Spribe, and NetEnt, necessary to credit winnings correctly and resolve disputes.

Purposes of Processing

tri88 processes your personal data for the following specific purposes:

• Account Management: Creating, maintaining, and securing your tri88 account, authenticating your identity on login, and enabling account recovery.
• KYC & Regulatory Compliance: Verifying your identity and age (minimum 21 years), screening against sanctions lists, and satisfying AML and counter-terrorist financing obligations required under our international gaming licence.
• Payment Processing: Executing deposits and withdrawals to and from your linked Indonesian bank account or e-wallet, reconciling transactions, and detecting payment fraud.
• Game Operation: Facilitating fair gameplay, recording game-round outcomes, crediting winnings, resolving game disputes, and providing certified game-log records.
• Bonus & Promotions Administration: Tracking bonus eligibility, wagering-requirement completion, and detecting and investigating bonus abuse.
• Security & Fraud Prevention: Monitoring for unauthorised access, multi-account activity, collusion, money laundering, and other prohibited conduct described in the Terms & Conditions.
• Responsible Gaming: Applying self-exclusion requests, deposit limits, and loss limits; monitoring for signs of problem gambling behaviour; contacting Members who may be at risk.
• Customer Support: Responding to enquiries, complaints, and formal dispute submissions; maintaining a record of communications for quality assurance and regulatory audit purposes.
• Platform Improvement: Analysing aggregated, anonymised usage data to improve Platform performance, game selection, and user experience. Individual Members are not identified in analytics datasets used for this purpose.
• Legal & Regulatory Obligations: Responding to lawful requests from courts, regulators, licensing authorities, or law-enforcement bodies; maintaining records required under applicable data retention laws.

Legal Basis for Processing

Each processing activity carried out by tri88 is grounded in one or more of the following lawful bases:

• Contractual Necessity: Processing required to fulfil our obligations under the Terms & Conditions — including account creation, payment execution, game operation, and dispute resolution.
• Legal Obligation: Processing required to comply with applicable law, including AML/KYC regulations, licensing conditions, and court or regulatory orders.
• Legitimate Interests: Processing for fraud prevention, platform security, responsible gaming monitoring, and internal analytics where those interests are not overridden by your privacy rights.
• Consent: For any processing that falls outside the above bases — including optional marketing communications — we will obtain your explicit consent and provide a clear mechanism to withdraw it at any time.

Data Sharing & Disclosure

tri88 does not sell, rent, or trade your personal data to any third party for marketing purposes. Data is shared only in the following limited and controlled circumstances:

• Payment Processors: Your bank account or e-wallet identifier and transaction amount are shared with our licensed payment processing partners solely to execute deposits and withdrawals. These partners operate under strict data-processing agreements and are prohibited from using your data for any secondary purpose.
• KYC & AML Providers: Identity documents and personal details necessary for identity verification and sanctions screening are shared with our certified KYC partner(s). All such partners are bound by confidentiality and data-security obligations no less stringent than those in this Policy.
• Game Studio Partners: Your member ID and bet/game session data are shared with licensed studio partners (e.g., Pragmatic Play, Evolution Gaming) solely to operate their games on the Platform and resolve any game-round disputes.
• Regulatory & Law-Enforcement Authorities: tri88 will disclose personal data to competent governmental, regulatory, or law-enforcement bodies where required by a valid legal order, court order, or licensing authority instruction. We will notify you of such disclosure where we are legally permitted to do so.
• Business Transfers: In the event of a merger, acquisition, or sale of substantially all of the Operator's assets, personal data held by tri88 may be transferred to the successor entity. You will be notified of any such transfer and the data-handling terms applicable under the new entity.
• Professional Advisers: Legal, audit, and compliance advisers engaged by the Operator may access personal data on a strictly need-to-know basis and are bound by professional confidentiality obligations.

All third parties with whom tri88 shares personal data are required to handle that data in accordance with applicable data protection law and the terms of a written data-processing agreement with the Operator.

International Data Transfers

The tri88 Platform operates under an international gaming licence and may process and store personal data on servers located outside Indonesia. When your personal data is transferred internationally, tri88 ensures that appropriate safeguards are in place, including:

• Transfers to countries that offer an adequate level of data protection as recognised by the relevant licensing authority.
• Standard contractual clauses or equivalent binding contractual protections with all data processors operating in third countries.
• Encryption of data in transit and at rest, regardless of the jurisdiction in which servers are physically located.

Data Retention

tri88 retains personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable law and our licensing obligations. The following indicative retention periods apply:

Upon expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised. Where anonymisation is not technically feasible, data is archived with access restrictions and deleted at the earliest practicable opportunity.

Security Measures

tri88 takes the security of your personal data seriously and has implemented a comprehensive set of technical and organisational measures to protect it against unauthorised access, loss, destruction, or disclosure:

• 256-Bit SSL/TLS Encryption: All data transmitted between your browser and the tri88 Platform is encrypted using industry-standard TLS 1.2 or higher. This applies to every page, form submission, and API call on tri88.bio.
• Encrypted Data at Rest: Personal data stored in our databases, including KYC documents and financial records, is encrypted at rest using AES-256 encryption.
• Access Controls: Access to personal data is restricted on a strict need-to-know basis. Employees and contractors with access to production data systems are subject to background checks, confidentiality agreements, and role-based access controls.
• Multi-Factor Authentication (MFA): Internal access to systems containing personal data requires MFA. We strongly recommend that Members enable any available two-step verification options on their tri88 accounts.
• Intrusion Detection & Monitoring: The Platform operates 24/7 security monitoring with automated intrusion detection and alerting systems to identify and respond to anomalous access patterns in real time.
• Regular Security Audits: tri88 commissions periodic independent security assessments and penetration tests of its Platform infrastructure. Findings are remediated according to a risk-prioritised schedule.
• Incident Response: In the event of a data breach that is likely to result in a risk to your rights and freedoms, tri88 will notify affected Members and relevant authorities within the timeframe required by applicable law and our licensing obligations.

Cookies & Tracking Technologies

tri88 uses cookies and similar tracking technologies to operate and improve the Platform. The following categories of cookies are in use:

You can manage non-essential cookies through your browser settings. Disabling functional or analytics cookies may affect certain Platform features but will not prevent you from placing bets or accessing games.

Your Data Rights

As a Member of the tri88 Platform, you hold the following rights with respect to your personal data. To exercise any of these rights, please contact our support team via live chat or at [email protected]. We will respond to all verified requests within 30 calendar days.

• Right of Access: You may request a copy of the personal data we hold about you, along with information about how it is being processed.
• Right to Rectification: You may request correction of any inaccurate or incomplete personal data held in your account. For some data fields, you can update these directly in Account Settings.
• Right to Erasure ("Right to be Forgotten"): You may request deletion of your personal data where we no longer have a lawful basis to retain it. Note that certain data must be retained for regulatory and licensing compliance regardless of this request, as outlined in Section 9.
• Right to Restriction of Processing: You may request that we restrict processing of your personal data (e.g., while a dispute is under investigation) without deleting it.
• Right to Data Portability: You may request a machine-readable copy of the personal data you provided to us directly, in a commonly used format (e.g., CSV or JSON).
• Right to Object: You may object to processing of your personal data based on legitimate interests, including for direct marketing and analytics purposes. Objection to marketing will be processed immediately; other objections will be assessed on a case-by-case basis.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before withdrawal.

Minors & Age Policy

The tri88 Platform is strictly intended for adults aged 21 years and over. We do not knowingly collect personal data from individuals under the age of 21. If we become aware that personal data has been collected from a person under 21, that data will be deleted immediately and the associated account will be permanently closed with all funds forfeited.

Parents and guardians who believe a minor may have registered on the tri88 Platform are encouraged to contact our support team immediately at [email protected]. We will investigate and take appropriate action within 24 hours.

tri88 employs age-verification checks at the point of registration and during the KYC process. Indonesian national ID (KTP) documents, which carry date-of-birth information, are a primary tool for confirming that Members meet the 21+ requirement.

Third-Party Services

The tri88 Platform integrates services from third-party providers that are essential to its operation. These include licensed game studios (such as Pragmatic Play, Evolution Gaming, Microgaming, Pocket Games Soft, Spribe, and NetEnt), payment processing infrastructure, and identity verification services. Each of these providers processes only the minimum personal data necessary for their specific function and is bound by a contractual data-processing agreement with tri88.

tri88 is not responsible for the privacy practices of any external website or service that you access via a link from the Platform. This Privacy Policy applies solely to data processed by the tri88 Platform at https://tri88.bio. We encourage you to review the privacy policies of any third-party services you use independently.

Policy Updates

tri88 reserves the right to update this Privacy Policy at any time to reflect changes in applicable law, regulatory requirements, or our data-processing practices. When material changes are made, we will notify you via a notice displayed upon next login or via your registered email address at least 14 days before the changes take effect.

The effective date shown in the page header will be updated with each new version. Continued use of the Platform after the effective date of a revised Policy constitutes your acceptance of the changes. If you do not accept the revised Policy, you must discontinue use of the Platform and may request account closure as described in the Terms & Conditions.

The current version of this Privacy Policy is always accessible at https://tri88.bio/privacy-policy.

Contact & Complaints

For any questions, concerns, or requests related to this Privacy Policy or the processing of your personal data by tri88, please contact us through the following channels:

• Live Chat: Available 24/7 directly on the Platform. Recommended for time-sensitive requests such as account access issues or suspected unauthorised access.
• Email: [email protected] — plain text display only, not a clickable link. Response time is typically within 2 hours during WIB business hours and within 6 hours at other times.

For formal privacy complaints or data rights requests, please use the subject line "Privacy Request — [Your Account Username]" in your email. tri88 commits to acknowledging formal privacy requests within 24 hours and providing a substantive response within 30 calendar days.

If you are not satisfied with tri88's response to a privacy complaint, you may have the right to escalate your complaint to the relevant data protection authority in your jurisdiction or to the dispute-resolution body associated with our international gaming licence.